HELP & USER GUIDES

 

SYSTEM SETUP GUIDES

 

VIDEO GUIDES

 

TIPS & TRICKS

 

FREQUENTLY ASKED QUESTIONS

General

• What are the benefits of buying ribbon for my PIY system from you?
• Can I buy ribbon for my PIY system elsewhere?

 

Hardware

• Message: Unable to find a configured printer.
• Message: No printer available
• Message: The application does not have permission to access the printer.
• Question: My tablet does not charge fully, why not?

 

Ribbon and foil

• Issue: Ribbon and foil stick together
• Message: Media and/or ribbon is finished
• Issue: Foil rolls around the black roller
• Issue: The disposal roll doesn't turn
• Question: What size foil should be used with each size satin ribbon?
• Question: The ribbon does not come out of the printer, what should I do?
• Question: The foil roll has become torn, what should I do?

 

Ribbon printing

• Issue: The prints aren't centred.
• Issue: The print isn't equal.
• Question: What temperatures should I use for each size / type of ribbon?
• Question: What happens if the print is too faint?
• Question: What if no print appears at all?

 

Ribbon design

• Message: Add blocks first!
• Message: Select a printer
• Question: How do I repeat an image / logo across the whole ribbon?
• Question: How do I print at the start and end of the ribbon only?

General - What are the benefits of buying ribbon for my PIY system from you?

The ribbons we supply are competitively priced which helps to ensure you and your business can make the best profit margins.

When you buy a ribbon from us, remember that you get the satin ribbon and the thermal transfer colour included in the price. Our ribbons have been tested rigorously to make sure they work well with the printers and printer parts and won’t damage them. You may find other satin ribbons solutions, however, using an alternative stock means we are unable to guarantee how they work with our printer nor the damage they may cause. We therefore would not be able to support maintenance of your machine or honour your original manufacturer’s warranty. When you buy our ribbons for your PIY system you are ensuring that you use a quality product that will not disappoint you or your customers and won’t have any long term impact on your machine.

Back to the top.

General - Can i buy ribbons for my PIY system elsewhere?

You can find and buy other suppliers of satin ribbon; however, these will not have been specifically tested nor recommended for use with the PIY system.

If you use alternative satin ribbon solutions we would be unable to guarantee the impact on your printer therefore would not support maintenance of your machine and your manufacturer’s warranty would not be honoured. The ribbons we supply our competitively priced which helps to ensure you and your business can make the best profit margins. Remember, when you buy a ribbon from us, you get the satin ribbon and the thermal transfer colour included in the price. Our ribbons have been tested rigorously to make sure they work well with the printers and printer parts and won’t damage them. When you buy our ribbons for your PIY Printer you are ensuring that you use a quality product that will not disappoint you or your customers and won’t have any long term impact on your machine.

Back to the top.

Hardware - Unable to find a configured printer

The application is unable to find a printer.

Disconnect the tablet and the printer by removing the USB cable. Reconnect the cables. When the tablet sees the printer, the app would now come up with a message that the printer is connected. Not yet? Make sure the cables are not damaged.

Back to the top.

Hardware- No Printer available

The application is unable to find a available printer.

Set the printer to be available in the "printer" menu.

Back to the top

Hardware - The application does not have permission to access the printer

The application does not have super user access.

Restart the tablet and print a ribbon by clicking the "Start" button on the home screen . The tablet will now require super user access. Accept permanently.

Back to the top

Hardware- My tablet does not charge fully, why not?

It is possible the charger isn't functioning 100% because of dust. This way the tablet uses more energy than the charger is able to charge. Try to clean the charger. It is also possible that the tablet has become 'lazy'. Disconnect the charger and let the tablet go down. Charge the tablet again.

Back to the top

Ribbon and foil - Ribbon and foil stick together

Printing temperature is too high

The temperature of the print head is probably too high. The temperature is set in the "Printer " menu. Change always max. 1 ° C at the same time . The printer is sensitive to changing temperatures in the room where it stands. As a result, it may sometimes be necessary to adjust the temperature .

Back to the top

Ribbon and foil - Media and or ribbon is finished

A. Ribbon and or foil are placed wrong.
B. Ribbon and or foil is finished.
A. Make sure the foil and ribbon are well placed on the holder and that the holders fit into the printer correctly.

B. Replace the ribbon and foil.

Back to the top

Ribbon and foil - The foil rolls around black roller

A. The Ribbon and foil are placed wrong.
B. The printing temperature is too high.
A. Make sure the foil and ribbon are well placed on the holder and that the holders fit into the printer correctly.

B. Check the printing temperature in the "printer" menu.

Back to the top

Ribbon and foil - The cardboard wind-on tube doesn't turn

A. The cardboard wind-on tube is placed the wrong way around.
B. The foil ribbon is not securely connected to the cardboard.
A. Place the cardboard wind-on tube correctly. Try to empty the cardboard wind-on tube or to replace the wind-on tube.

B. Secure the foil ribbon with a piece of tape.

Back to the top

Ribbon and foil - What size foil should be used with each size satin ribbon?

For each size satin there is a size of foil. For example: the 20mm foil fits the 20mm satin. A bigger size of foil can be used for a smaller size satin.

Back to the top

ribbon and foil - The ribbon does not come out of the printer, what should I do?

The ribbon not coming out of the printer has most of the time to do with the ribbon sticking to the foil. See Issue: Ribbon and foil stick together. Is this not the case? Check if the cutter is still functioning.

Back to the top

ribbon and foil - The foil roll has become torn, what should I do?

A torn foil roll has to do with the printing temperature. Check the printing temperature and fix the foil roll with some tape.

Back to the top

Ribbon printing - The printing isn't centred

A. The Ribbon isn't running through the middle
B. The laser eye is dirty.
A. Try spacing the green ribbon guides slightly apart. Enter the ribbon through the middle and set the guides back as tight as possible. The ribbon isn't allowed to move to the sides. It has to be flat on the base of the printer.

B. The laser eye may be shifted, line it up with the right-hand side of the satin.

Back to the top

Ribbon printing - The printing isn't equal

A. Temperature is too low.
B. The printing head is dirty.
A. Check the printing temperature. The temperature is set in the "printer" menu. Change the temperature with max. 1 ° C at the time. The printer is sensitive to changing temperatures in the environment where it is set. As a result, it may sometimes be necessary to adjust the temperature.

B. Cut the foil ribbon loose and clean the printing head with an alcohol swab.

Back to the top

Ribbon printing - What temperatures should I use for each size / type of ribbon?

We recommend for black and matte gold 11 or 12 degrees. For silver and gold shiny 12 or 13 degrees. For the shiny blue and red 14 or 15 degrees. You may need a higher setting depending on the temperature conditions in your store.

Back to the top

Ribbon printing - What happens if the print is too faint?

The temperature of the print head is too low. The temperature is set in the printer menu. Change always max. 1°C at the same time . The printer is sensitive to changing temperatures in the room where it stands. As a result, it may sometimes be necessary to adjust the temperature.

Back to the top

Ribbon printing - What if no print appears at all?

The foil roll is wound the wrong way round. Turn the roll the other way so that the other side of the foil roll is being pressed against the satin ribbon.

Back to the top

Ribbon design - Add some blocks first

It isn't possible to print without content.
Add some blocks first.

Back to the top

Ribbon design - Select a printer first

It is possible to print from multiple printers.
Select a printer in ribbon design. Without a selected printer it isn't possible to print.

Back to the top

Ribbon design - How do I repeat an image / logo across the whole ribbon?

Add blocks with the logo and white spaces, as required, along the length of the ribbon. You set the size of the white space in the SETTINGS box which will appear on the right of the screen. You can preview to check your design. Don't forget to save your design, if you want to use it again.

Back to the top

Ribbon design - How do I print at the start and end of the ribbon only?

Add blocks with your text at the beginning, White space in between, then your text at the end. You need to know the size of the ribbon you are using and to set the required size for the white space. You set the size of the white space in the SETTINGS box which will appear on the right of the screen. You can preview to check your design. Don't forget to save your design, if you want to use it again.

Back to the top